Knuckle AI
Log inGet started

Privacy Policy

Last updated: June 26, 2026

Introduction

Knuckle AI Systems Inc. ("we", "us", or "our") operates Knuckle AI, an AI-assisted social media management platform for small and medium businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By creating an account or using Knuckle AI, you agree to the collection and use of information as described here.

Information we collect

We collect information you provide directly and data generated through your use of the service:

  • Account information: name, email address, and authentication credentials.
  • Workspace and brand data: workspace name, industry, timezone, scheduling preferences, brand voice settings, website URLs you submit for scraping, uploaded brand documents, and optional social post history used to learn your tone.
  • Social account data: encrypted authorization tokens, connected account names, and external platform identifiers when you link a social account.
  • Content data: AI-generated drafts, captions, images, approval status, scheduled publish times, and publishing error logs.
  • Analytics data: post and account metrics, comment data, and engagement statistics synced from connected accounts.
  • Billing data: subscription plan, trial status, payment processor references, transaction history, and masked payment card details (last four digits) when you upgrade to a paid plan.
  • Communications: emails we send such as workspace invitations, password resets, and support correspondence.
  • Technical data: standard server logs, IP addresses, and usage data needed to operate and secure the platform.

How we use your information

We use collected information to:

  • Provide, operate, and improve Knuckle AI.
  • Learn your brand voice from website content, documents, and preferences to generate on-brand social media drafts.
  • Generate content strategies, captions, and images using AI services.
  • Schedule, publish, and track posts on connected social platforms.
  • Process subscriptions and payments.
  • Send transactional emails and workspace invitations.
  • Enforce plan limits, prevent abuse, and maintain platform security.
  • Comply with legal obligations and respond to lawful requests.

Third-party services

We rely on third-party infrastructure and service providers to operate the platform — including authentication, data storage, payment processing, social platform integrations, AI processing, and email delivery. These providers process data on our behalf under contractual obligations and only as needed to deliver the service. We do not disclose our specific vendors publicly.

Website scraping

When you provide a website URL during onboarding, we fetch publicly accessible pages to extract text, metadata, and structured hints (such as page titles and descriptions) to build your brand profile. We do not scrape pages you do not authorize or attempt to access non-public areas of your site.

Data retention

We retain your data for as long as your account is active or as needed to provide the service. If you stop using the platform or your subscription lapses, we may retain certain data in read-only form consistent with our backup and legal retention practices. You may contact us to request deletion of your account data, subject to limitations where retention is required by law or for legitimate business purposes.

Security

We implement technical and organizational measures designed to protect your information, including encryption of social authorization tokens and access controls between workspaces. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at the email below. We will respond within a reasonable timeframe as required by applicable law.

Children's privacy

Knuckle AI is not intended for individuals under 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.

Contact us

If you have questions about this Privacy Policy or our data practices, contact Knuckle AI Systems Inc. at support@knuckle.ng.